If this still fails, the problem might also be caused by the following:. How to clean re-install the Take Control agent on N-able N-central. Forcing a complete uninstall and reinstall will generally correct the problem:. If the Device has a Professional license assigned to it, you can use the Direct Support tools for that by going to Tools > Processes and checking if that process is listed there. To determine if this is the cause, please check if the BASupSrvc.exe process is running on the device. Subsequent automatic or manual attempts at its installation also fail because these files and folders need to be replaced/updated during the installation process. The most likely cause for this is that the initial Take Control Agent installation has failed causing some files or folders to be left behind in a locked status. I followed this video to set up WOL initially. Tl dr WOL via smartphone works at home and a half mile from home, but not at work. 
I thought about just driving further and further away to see if it stopped working at a certain distance from home, but I thought I'd ask for ideas here, first. and was able to wake the desktop.īut at work (about 20 miles from home) this morning, I couldn't.Īnyone have any ideas, here? When it didn't work at work this morning I thought I needed to adjust my settings or something when I got home, but now I don't know what to think. I then disconnected my phone from the wifi, got in my car, and drove about a half a mile away. When I got home, as stated above, it worked fine was able to wake the desktop either connected to wifi or on mobile data only. Here's the deal my phone can wake up my desktop:Īt home, not connected to wifi, mobile data onlyīut when I got to work this morning, took out my phone, and tried to wake up my desktop. I have the Teamviewer app on my Android phone.
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